Microsoft said Tuesday it is investigating outages affecting its 365 Office apps and services following the global CrowdStike chaos earlier this month.
The tech giant said some of its 365 services are experiencing issues that are preventing customers from using the cloud-based apps, which include Word, PowerPoint and Outlook.
“We are currently investigating access issues and degraded performance with multiple Microsoft 365 services and features,” Microsoft said in a post on X. “More information can be found under MO842351 in the admin center.”
The outage appears to have affected all Microsoft regions worldwide, the firm said.
Reports of outages with Microsoft 365 programs rose sharply on DownDetector on Tuesday morning, with users reporting problems with Outlook and other applications.
Shares of Microsoft, which reports after the bell on Tuesday, fell more than 1%.
Last week’s CrowdStrike debacle affected nearly every major business sector, from airports and healthcare to retail and banking.
The botched update not only threw operations and businesses into turmoil, but also the summer holidays, with airlines grounding flights and angry travelers camping out at airports around the globe.
CrowdStrike shares fell more than 8% on Tuesday after a report that Delta Air Lines will seek compensation from the cybersecurity firm for the global IT outage that crippled industries including airlines.
The cyber outage led to more than 2,200 flight cancellations on July 19, and Delta has canceled over 6,000 flights so far.
CrowdStrike’s Falcon Sensor software had caused Microsoft Windows to crash and display a blue screen, informally known as the Blue Screen of Death.
Delta has hired a legal firm and will also seek compensation from Microsoft, CNBC reported Monday.
CrowdStrike’s stock, which had more than doubled in 2023, has fallen over 24% since the shutdown, leading to a loss of over $20 billion in market valuation.
Many customers are considering slowing or stopping spending on CrowdStrike and expect price concessions, according to a survey by Evercore ISI.
“Almost all agreed that they expect some form of monetary relief, such as rebates, service revenue credits or free products,” the broker said in a note on Tuesday, adding that feedback from clients suggests CrowdStrike is already discussed this with her clients. .
Analysts at Needham said the disruption damage will lead to “deterred customer willingness to rely heavily on individual platforms, as this choice presents concentration risk”.
The brokerage said CrowdStrike customers it spoke to expressed frustration over the outage, describing it as a “total nightmare” disrupting their business during one of the busiest travel and shopping times of the year.
CrowdStrike CEO George Kurtz publicly apologized for causing the crisis.
“We’re very sorry for the impact we’ve caused to customers, travelers, whoever is affected by this,” Kurtz said.
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